JOHN TROTTA

Own technology, product, and operational systems for a regulated mid-size financial services firm running across hybrid on-prem and cloud. Full accountability for what gets built, how it runs, and the security and compliance behind it.

• Conceived and built an AI phone system that turned a manual call workflow into a self-service revenue channel now worth an estimated 10% of company revenue. Thousands of calls a day, routed and handled automatically.
• Built and own an AI call-monitoring platform across 65+ agents and thousands of daily calls: logging, sentiment, and automatic verification of required legal disclosures and consent, replacing manual spot-checks with full coverage and giving managers a real-time view they never had.
• Build AI ops tooling: agentic workflows that monitor, remediate, and report on their own, with anything risky routed back for approval.
• Built the secure data flows the business runs on: site-to-site VPNs across data centers, API connections from internet-facing systems into isolated back ends, API and FTP transfers, and BI wired straight to production databases, all change-managed and auditable.
• The technical voice to ownership, clients, legal, and regulators: turn vague business problems into things that ship, and carry the proposals, RFPs, and security reviews that underpinned more than $10M in regulated-client revenue.
• Automated 80 to 100 hours of manual work a month across clerical, operations, and compliance, and cut technology spend roughly 30% through architecture rationalization and vendor consolidation while the business grew fourfold.
• Built the company's first real disaster recovery and continuity and drove uptime to 99.99%, scaled the environment from 75 to 300 employees, and moved to multi-state remote operations in a week when COVID hit, opening up 8+ states.
• Stood up the company's security and compliance from nothing: SOC 2 Type II, PCI-DSS, and HIPAA, first-time certification on each, zero major incidents in eight years.

• Ran the WannaCry ransomware recovery with no DR plan in place, pulling together internal staff and vendors to restore full operations in 48 hours.
• Owned availability, security, patching, and compliance across every enterprise system.

• Transformed how the existing environment was used: reworked current tools, standardized automation with PowerShell and Python, added new systems as extensions to what was already in place, and built the procedures to meet new client requirements.

• Administered the company's core systems day to day, keeping a lean environment running under the IT manager who owned the network.